Net 15 day terms are available with approved credit application. Interest will be charged at the rate of 1 1/2% per month on all accounts not paid by the due date.
All credit card and debit card transactions will be charged a deposit to insure availability of credit and funds. Once the order ships, the same credit card or debit card will be charged shipping fees and any additional charges made after the initial deposit was secured.
All artwork must be approved in writing prior to production.
All returns must have prior approval before acceptance and all returned items must be received by us within 15 days of the original shipment. Cancelled, refused, or returned orders will be assessed a 20% restocking charge. Credits will be applied only to the merchandise ordered and not to the shipping charges. Imprinted and embroidered products cannot be returned for credit.
Orders cannot be cancelled once imprinting and/or embroidering begins. Cancelled or refused orders will be assessed a 20% restocking fee plus applicable freight charges and digitizing fees.
Prices are subject to change without prior notification.
Custom digitizing costs for embroidery purposes are a one-time fee and the customer “owns” the digitized file if the digitizing fees were specifically detailed on the original paid invoice. Repeat embroidery orders will not incur digitizing costs if the customer owns the digitized image.
Screens used when screenprinting orders are washed and cleaned within 12 hours after production. As such, additional screen charges will be incurred on all repeat screenprinted orders.
Orders are binding upon Digitek Sportswear only after acceptance by Digitek Sportswear.
All orders are subject to a 5% over-run or under-run and will be shipped and invoiced accordingly.
Normal production time is 2-3 weeks after receipt of customer approved artwork.
When attempting to match specific colors, please note:
Colors generated by “your printer output” will neither match “our printer output”, nor will they match “your or our computer monitors” because of individual printer configuration and screen resolution. If color is important to the job when screen printing, embroidering, or sublimating, the customer must request and approve a proof provided by our production facility.
When ordering sublimation apparel, please note that when printing, cutting and sewing apparel, the final printed logos, images and names can vary in size and placement because of different shirt patterns, styles, shirt sizes and gender cuts. Also, because computer screen calibrations and resolutions are different with each computer, the actual printed colors can vary from the colors viewed and approved using a computer screen. If exact colors are critical, a physical proof showing the actual fabric print should be requested. Stipulating specific PMS colors, CMYK codes or RGB colors will not necessarily provide exact colors because colors can appear different when applied on different substrates, i.e. metal, plastic, paper and fabric.
All orders shall be deemed shipped complete and accepted in total by customer when customer receives delivery from Digitek Sportswear, UPS, FedEx, USPS, or other party.
Digitek Sportswear cannot be held responsible for any incidental or consequential damages resulting from ship date variances, natural disasters, equipment or utility failures, or for any other reason.